Client Testimonials & Home Care Reviews
At Home Care Assistance of Des Moines, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Des Moines, IA Metropolitan Area. Watch our video testimonial and read what our clients are saying about the quality of our care:
“What a pleasure to work with the outstanding and caring professionals at Home Care Assistance.
My experience began in crises when my Mother needed immediate assistance in her home and I was unable to meet all of her needs. The folks at Home Care Assistance were enormously helpful to me in accessing the needed care under some tight time parameters. In addition, they matched my Mom with caregivers who were qualified, competent, caring and flexible.
For many months, Home Care Assistance remained flexible in meeting my Mom’s needs and were more than willing to rethink care plans and make adjustments at my Mother’s request or mine as needed and as her health status changed.
I was especially pleased with the continuity of care provided by Home Care Assistance. On the first caregiver visit, a supervisor (whom my Mother had already met during the initial assessment) came with the caregiver assigned to make introductions and address needed details. A backup caregiver was also introduced to my Mother who covered in the event the primary caregiver assigned was unable to come. The result was that my Mother knew her caregivers, felt secure and her care plan worked well because the same caregivers were assigned.
I liked that I could log in to the Home Care Assistance web site whenever a caregiver visited to review the notes and the management team encouraged me to contact them with any questions or concerns. On the few occasions I did contact them, my concerns were quickly addressed.
My Mother’s caregivers provided assistance to me in getting my Mother to needed appointments and other errands as I was not always available to do so. This happened safely, efficiently and my Mother had an enjoyable time. Because I had access to the notes on the web site, I knew immediately how appointments, etc… went.
I am thankful for quality and compassionate care giving provided and felt comfortable in entrusting my Mother’s care to these professionals. Home Care Assistance allowed my Mother to remain independent and in her own home for an extended period of time that would otherwise have been impossible.”
— Joel Wulf
“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”
— Patricia L. Waller, Retired U.S. Diplomat
“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method™ as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method™ encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.
But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”
— Dr. Dennis McCullough