At Home Care Assistance of Des Moines, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Des Moines, IA Metropolitan Area. Watch our video testimonial and read what our clients are saying about the quality of our care:
“What a pleasure to work with the outstanding and caring professionals at Home Care Assistance.
My experience began in crises when my Mother needed immediate assistance in her home and I was unable to meet all of her needs. The folks at Home Care Assistance were enormously helpful to me in accessing the needed care under some tight time parameters. In addition, they matched my Mom with caregivers who were qualified, competent, caring and flexible.
For many months, Home Care Assistance remained flexible in meeting my Mom’s needs and were more than willing to rethink care plans and make adjustments at my Mother’s request or mine as needed and as her health status changed.
I was especially pleased with the continuity of care provided by Home Care Assistance. On the first caregiver visit, a supervisor (whom my Mother had already met during the initial assessment) came with the caregiver assigned to make introductions and address needed details. A backup caregiver was also introduced to my Mother who covered in the event the primary caregiver assigned was unable to come. The result was that my Mother knew her caregivers, felt secure and her care plan worked well because the same caregivers were assigned.
I liked that I could log in to the Home Care Assistance web site whenever a caregiver visited to review the notes and the management team encouraged me to contact them with any questions or concerns. On the few occasions I did contact them, my concerns were quickly addressed.
My Mother’s caregivers provided assistance to me in getting my Mother to needed appointments and other errands as I was not always available to do so. This happened safely, efficiently and my Mother had an enjoyable time. Because I had access to the notes on the web site, I knew immediately how appointments, etc… went.
I am thankful for quality and compassionate care giving provided and felt comfortable in entrusting my Mother’s care to these professionals. Home Care Assistance allowed my Mother to remain independent and in her own home for an extended period of time that would otherwise have been impossible.”— Joel Wulf
“Home Care Assistance has been an incredible experience for us as a family. We all live far away and being able to trust and rely on our caregivers for our mother is really important. They have failsafe systems in place so that someone always is with her. They are excellent communicators via the family portal, email and text. It was very important to have consistent care enabling a bond between our mother and her caregivers. She is happier and less agitated than she has been in a long time. She has even started to paint again. I would recommend them to anyone who needs consistent and experienced home care for their loved one.”— Teri Condon
“Our mom needed in-home care this year. She is now 90 and really wants to continue to remain in her home. The staff at Home Care Assistance are have been instrumental in making that happen. We all work full-time jobs so were unable to care for our mom during the day. They come in the morning and prepare her breakfast and lunch, work with her on memory exercises and take her to appointments as needed. Staff are kind and caring and treat her with love and respect. My mom enjoys the visits and I am confident that they provide the best care possible. They have been assisting her since January 2019 and within the first 9 months her weight had improved from 97 to 111lbs. She feels better, is more energetic and is much happier. The administrative staff are flexible and work with you to best meet your family member’s needs. Thank you, Home Care Staff.”— Linda L
“I cannot say enough great things about the staff here! Caitlin, Chris and all the In home staff went above and beyond to help our family!! I truly appreciate their expert knowledge and compassion in all they do for the clients they serve as well as helping our family navigate through the process!”— Sarah Diane
“I have worked for home care assistance for almost 2 years and I love it! Chris is so understanding and caring to his patients and his employees, more so than any other place I have ever been. This place is so many caring caregivers as well, they hire the most loyal and caring individuals than any other place is have worked and i have been a caregiver well over 9 years. Great company!”— Ashley Lawrence
“I have worked at Home Care Assistance I’m Des Moines since May of 2018. I have had nothing less than a great experience working here. Chris Cruse is one of the best bosses an employee could ask for. He cares about his clients and his staff so much. Anytime I have needed help or had a question he has answered his phone right away and helped without hesitation. He is flexible, understanding, and wants the best for everyone. At home care assistance we get online trainings educating staff on topics such as: basic care, how to care for clients with dementia, advanced Alzheimer’s, kosher care, how to cook nutritious meals for clients and much more! Staff are formally introduced to new clients and have the care plan explained to them. As a nursing student in the bachelors program at mercy college of health sciences, I knew I wanted a job in healthcare. I was lucky enough to start working at home care assistance. I have learned to many things and loved all of my clients with my whole heart. I can truly say this is a wonderful organization!”— Eliza Hatcher
“We had an outstanding experience with Home Care Assistance with my mother when transitioning back to her facility from the hospital. Chris was super responsive and kind, and very comforting to my mother. He was available immediately with a phone call and quickly got caregivers scheduled for us when I spoke with him from the hospital. He was warm and easy to work with during a stressful time. They were a perfect solution for us.”— Kelly Stokes
“This is my first ever public review but it was needed. Home Care Assistance and the team (Chris & Kat) surpassed any expectations that I had. When my mom was being released from Skilled nursing back home I was terrified, overwhelmed and exhausted. They helped with the transition – eased my worry, and offered up not only solutions but personally implemented them. I cant even begin to thank them for everything they have done to make my mom and my family feel comfortable, safe and most importantly loved!”— Leah Roling
“I needed help caring for my mother after surgery. Home Care Assistance came to my rescue. I felt totally comfortable with their service and my mother loved the aide that assisted. I will definitely use their service if I have a need in the future and I highly recommend them.”— Steven Odson
“Home Care Assistant of Des Moines, offers great services. They really care about your love ones and the are the centerpiece.”— Kecia Pearson